General Version (Universal Version)
1. This product is only suitable for purchase and use by sellers on all platforms. 2. It is prohibited to use the authorized representative information and tags provided by Nivoka Niwerko for purposes other than authorized representative services.
Service Process
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General Version (Universal Version)
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Ou Yingdai: This application can only ensure that it meets the platform requirements and regulations when placing an order. Due to the later update of the platform, when contacting us to add service content or projects, we need to pay separately to solve the problem. We cannot predict what new regulations will be made for each platform in the future. and requirements. Due to the new rules on the platform requiring refunds, we will not accept them. Thank you for your great support!
Qualifications: This kind of qualification platform is strictly reviewed and requires accurate information and corresponds to the product physical map information. 99% of customers can pass some customers who cannot pass because of their own information or labeling errors. If you encounter problems that cannot be reviewed after issuing the certificate, we will help you find out the cause and solve them, but it does not mean that it is a problem with our qualifications. When placing an order, please note that you will request a refund later due to inconsistent information and other issues unrelated to the qualifications themselves. We will not refund any money. Thank you for your support.
Once the certificate is issued, no refund will be given for non-quality reasons. If there is any problem, please present the video certificate. Reasons such as "don't want" and "buy more" that are not for reasons other than the store are not supported.
1. Responsibility for updating regulations and platform rules
As the EU and UK responsible person for customers, the company only provides basic services such as label information and official inspection email replies, and does not assume product compliance responsibilities caused by updates to EU or UK regulations. Customers are obligated to continuously track the latest regulations applicable to their products to ensure that their products meet the latest compliance requirements in the EU and UK markets and sales platforms. Any product non-compliance caused by regulatory updates and platform rules updates are the responsibility of the customer.
2. Additional service scope and payment terms
As the EU and UK responsible person authorized by customers, the company is responsible for communicating with regulatory authorities in EU member states. If a customer's product experiences accidents, complaints or adverse events and recalls in the EU market, customers can apply to the company for paid support services including but not limited to:
Product accident management
consumer complaint handling
Adverse event response
Product recall coordination
The above services are all additional paid items and are not included in the basic European services. Customers can choose to purchase them according to their needs. The company reserves the right to charge corresponding fees based on the service items, and the specific charging standards will be negotiated separately. The customer agrees not to bring claims or pursue liability against the company for any issues other than such services.